Refund and Returns Policy

Last Updated: September 01, 2025

At Razmatazpets.com, we want you and your pets to be completely satisfied with your purchase. This policy explains our return and refund procedures.

30-Day Return Policy

We offer a 30-day return policy from the date you receive your item. To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In original packaging with all tags and labels
  • Accompanied by proof of purchase (order confirmation or receipt)

What You Can Return

✅ Returnable Items:

  • Pet toys (unused, original packaging)
  • Pet accessories (collars, leashes, beds)
  • Pet care products (unopened)
  • Pet clothing (unworn, tags attached)
  • Training supplies (unused condition)

❌ Non-Returnable Items:

  • Pet food and treats (for health and safety reasons)
  • Opened supplements or medications
  • Personalized or custom items
  • Items damaged by pets or misuse
  • Perishable goods
  • Digital products or downloads

Return Process

Step 1: Contact Us

Email us at admin@razmataz.com within 30 days of receiving your order with:

  • Your order number
  • Reason for return
  • Photos of the item (if damaged or defective)

Step 2: Get Return Authorization

We’ll respond within 1-2 business days with:

  • Return authorization number (RMA)
  • Return shipping instructions
  • Return address

Step 3: Ship Your Return

  • Package items securely in original packaging
  • Include RMA number on package
  • Use trackable shipping method
  • Customer pays return shipping costs (unless item is defective)

Refund Processing

Refund Timeline

  • Refunds processed within 5-7 business days after we receive your return
  • Original payment method will be credited
  • You’ll receive email confirmation when refund is processed

Refund Amount

  • Full refund for eligible returns in original condition
  • Partial refund may apply for items returned without original packaging
  • Original shipping costs are non-refundable (unless we made an error)

Exchanges

We don’t offer direct exchanges. For fastest service:

  1. Return your original item following the process above
  2. Place a new order for the item you want
  3. New orders ship immediately (no waiting for return processing)

Damaged or Defective Items

Our Responsibility

If you receive a damaged or defective item, we will:

  • Provide prepaid return shipping
  • Full refund including original shipping costs
  • Rush replacement at no extra charge

Report Issues Quickly

Contact us within 7 days of receiving damaged/defective items:

  • Email: admin@razmataz.com
  • Include photos of damage
  • Provide order number and item details

Special Situations

Wrong Item Shipped

If we sent the wrong item:

  • We pay all return shipping
  • Full refund including shipping costs
  • Priority replacement shipping

Late or Missing Orders

  • Contact us if order doesn’t arrive within expected timeframe
  • We’ll track your package and resolve shipping issues
  • Full refund if package is confirmed lost

Affiliate Product Returns

Important Note: For items purchased through our affiliate links (Amazon, Chewy, etc.):

  • Returns handled directly by the retailer (not us)
  • Follow Amazon’s or Chewy’s return policy
  • We can help connect you with their customer service
  • Refund/return timeline determined by retailer’s policy

Pet Food Safety Policy

For your pet’s health and safety:

  • All pet food sales are final
  • No returns on opened food products
  • Contact manufacturer directly for quality concerns
  • We can help facilitate manufacturer warranty claims

Holiday and Gift Returns

Extended Holiday Returns

  • Items purchased November 1 – December 25 can be returned until January 31
  • Gift recipients can return items without original receipt
  • Gift returns processed as store credit if no receipt provided

Gift Cards and Store Credit

  • Gift cards are non-refundable
  • Store credit never expires
  • Store credit can be used on any future purchase

Contact Information

Questions about returns or need help?

📧 Email: admin@razmataz.com
🌐 Website: razmatazpets.com

Customer Service Hours: Monday-Friday, 9 AM – 5 PM EST
(We respond to emails within 24 hours)

Final Notes

  • This policy applies to purchases made directly from Razmatazpets.com
  • We reserve the right to refuse returns that don’t meet our policy requirements
  • Fraudulent returns may result in account suspension
  • Policy subject to change – check website for most current version

Your satisfaction is our priority. We’re here to help make things right! 🐾

By making a purchase from Razmatazpets.com, you agree to this Return and Refund Policy.